INTERLINKAGES BETWEEN QUALITY OF WORKLIFE (QWL), EMPLOYEE JOB SATISFACTION (EJS) AND EMPLOYEE TENURE INTENTION (ETI): A STUDY AMONG I.T EMPLOYEES

Authors

  • Vijil Vijayan Mahatma Gandhi University Kottayam Author
  • Akhil S Kumar Author

DOI:

https://doi.org/10.62737/twpg4872

Keywords:

Employee Work life Balance, Job Satisfaction, Tenure Intention

Abstract

In today’s competitive work environment, employee retention has become a critical challenge, especially in high-pressure industries like Information Technology (IT). Maintaining a healthy work-life balance (WLB) is essential for employee well-being, job satisfaction, and long-term commitment to an organization. Understanding the relationship between Work-Life Balance (WLB), Employee Job Satisfaction (EJS), and Employee Tenure Intention (ETI) can help organizations develop effective HR strategies to enhance employee retention. This study explores the role of Work-Life Balance (WLB) in the relationship between Employee Job Satisfaction (EJS) and Employee Tenure Intention (ETI) in the IT sector. A quantitative approach was adopted, collecting data from 205 IT employees in Ernakulam, Kerala, through structured questionnaires. Analysis was conducted using the PROCESS macro in SPSS revealed that EJS significantly predicts ETI, with WLB. Employees reporting higher job satisfaction also tend to exhibit greater work-life balance, thereby strengthening their intention to remain with the organization. However, job satisfaction remains the strongest predictor of ETI, even when controlling for WLB. These findings emphasize the need for organizations to focus on both job satisfaction and work-life balance policies to improve retention.

References

[1] Babu, V., & Sahayam D, B. (2024). A systematic review on work-life balance among IT professionals in India. Multidisciplinary Reviews, 8(3), 2025060. https://doi.org/10.31893/multirev.2025060

[2] Binushika, K. D. H. N., & Karandakatiya, T. K. (2020). Employee intention to stay in Colombo-based information technology industry: An investigation on the impact of employee retention factors. 11(2), 118. https://doi.org/10.4038/WJM.V11I2.7476

[3] Employee Retention in the Digital Age: The Role of Work-Life Balance and Job Satisfaction with reference to IT Sector. (2024). Journal of Informatics Education and Research. https://doi.org/10.52783/jier.v4i3.1457

[4] Greenhaus, J. H., & Allen, T. D. (2011). Work-family balance: A review and extension of the literature. In J. C. Quick & L. E. Tetrick (Eds.), Handbook of occupational health psychology (2nd ed., pp. 165-183).

[5] Greenhaus, J. H., & Allen, T. D. (2012). Work-family balance: A review and extension of the literature. Handbook of Work-Family Integration, 165-178. https://doi.org/10.1007/s12144-015-9400-4

[6] Gowda, M. R., & R, R. (2024). A study on work-life balance initiatives and training programs towards employee productivity and career development. International Journal for Multidisciplinary Research, 6(5). https://doi.org/10.36948/ijfmr.2024.v06i05.28486

[7] Hansen, H., Sandvik, K., & Selnes, F. (2003). Direct and indirect effects of commitment to a service employee on the intention to stay. Journal of Service Research, 5(4), 356-368.

[8] India Brand Equity Foundation. (2024). Information technology industry in India. Retrieved from https://www.ibef.org/industry/information-technology-india#:~:text=Introduction,India's%20GDP%2C%20as%20of%20FY24

[9] Jagathish, M., & A. M., E. E. (2024). Work-life balance analysis of women’s employment in information technology. ShodhKosh Journal of Visual and Performing Arts, 5(2), 501–504. https://doi.org/10.29121/shodhkosh.v5.i2.2024.2471

[10] Kim, W. G., Leong, J. K., & Lee, Y. K. (2005). Effect of service orientation on job satisfaction, organisational commitment, and intention of leaving in a casual dining chain restaurant. International Journal of Hospitality Management, 24(2), 171-193.

[11] Lee, W.-K., & Choi, S.-I. (2011). Determinants of IT industry employees’ intent to leave. The Journal of the Korea Contents Association, 11(5), 369–383. https://doi.org/10.5392/JKCA.2011.11.5.369

[12] Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Rand McNally.

[13] Minajagi, S., & JR, A. (2024). A study on impact of work-life balance on employee retention in IT companies. International Journal of Advanced Research in Science, Communication and Technology. https://doi.org/10.48175/ijarsct-22347

[14] Mobley, W. H., Griffeth, R. W., Hand, H. H., & Meglino, B. M. (1979). Review and conceptual analysis of the employee turnover process. Psychological Bulletin, 86(3), 493-522. https://doi.org/10.1037/0033-2909.86.3.493

[15] Narwaria, T., Dwivedi, R. K., Vashisht, A., Mishra, A., Saxena, P., Gupta, V., Singhal, A., & Raghuwanshi, S. (2024). A bibliometric analysis of employee turnover intention among IT sector employees. International Review of Management and Marketing, 14(6), 355–363. https://doi.org/10.32479/irmm.17067

[16] Oosthuizen, R. M., Coetzee, M., & Munro, Z. (2019). Work-life balance, job satisfaction and turnover intention amongst information technology employees. Southern African Business Review, 20(1), 446–467. https://doi.org/10.25159/1998-8125/6059

[17] P, Pavithra & Rajathi, Vm. (2018). Impact of job satisfaction on employee retention of IT professionals. International Journal of Trend in Scientific Research and Development, 2, 382-385. https://doi.org/10.31142/ijtsrd10884

[18] Pasumarti, Srinivas. (2019). Work-life balance: A challenge for employees in the Indian IT and ITES industry. Rupkatha Journal on Interdisciplinary Studies in Humanities, 11. https://doi.org/10.21659/rupkatha.v11n2.15

[19] Patel, M. (2024). A study on work-life balance of women working in the IT sector in India. Indian Scientific Journal of Research in Engineering and Management. https://doi.org/10.55041/ijsrem30810

[20] R, N., & Sunil, Dr. N. (2024). What comprises of job satisfaction in modern employees? (IT industry). International Journal for Research in Applied Science and Engineering Technology. https://doi.org/10.22214/ijraset.2024.60022

[21] Shaikh, N., & Chandio, J. (2024). Work-life balance policies and organizational outcomes: A qualitative investigation. Bulletin of Business and Economics. https://doi.org/10.61506/01.00230

[22] Shah, D. P., Bansal, A., Chitranshi, J., & Rajagopal, K. (2024). Unlocking the work–life equation: Critical analysis of telework factors for optimal balance in the IT/ITES sector. Global Business Review. https://doi.org/10.1177/09721509241268966

[23] Shrivastava, S. (2025). Enhancing job satisfaction and retention in IT companies through HR analytics-driven employee engagement. https://doi.org/10.2139/ssrn.5088656

[24] Stephen, M., & J., M. (2024). Impact of work-life balance on the quality of life of women employees in the IT sector. EPRA International Journal of Multidisciplinary Research, 394–397. https://doi.org/10.36713/epra17477

[25] The Economic Times. (2024). India’s top 3 IT companies see exit of 64,000 employees in FY23-24. Retrieved from https://economictimes.indiatimes.com/tech/information-tech/indias-top-3-it-companies-see-exit-of-64000-employees-in-fy23-24/articleshow/109441340.cms?from=mdr

[26] Wang, Y., Tubsree, C., & Sakulkoo, S. (2012). Information technology employees’ intention to leave in small and medium enterprises in Kunming City, People’s Republic of China. HRD Journal, 3(2), 9–19.

[27] Work-life balance imperatives for modern work organization: A theoretical perspective. (2016). International Journal of Managerial Studies and Research, 4(8). https://doi.org/10.20431/2349-0349.0408004

Downloads

Published

2025-09-30

Issue

Section

Articles

How to Cite

INTERLINKAGES BETWEEN QUALITY OF WORKLIFE (QWL), EMPLOYEE JOB SATISFACTION (EJS) AND EMPLOYEE TENURE INTENTION (ETI): A STUDY AMONG I.T EMPLOYEES. (2025). International Journal of Management, Economics and Commerce, 2(2), 25-31. https://doi.org/10.62737/twpg4872